Privacy Policy

Your Privacy Matters | Privacy Policy

What Information We Collect and Why

Truxi Logistics LLC. We respect the privacy of individuals and is committed to protecting their personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data of users who visit our website, interact with us, or engage with our services, including via SMS communications. This Policy complies with U.S. laws, including the Telephone Consumer Protection Act (TCPA).

  1. Scope

This Privacy Policy applies to:

  • Visitors of our website;
  • Clients and prospective clients;
  • Individuals who contact us via phone, web forms, email, or SMS;
  • Individuals who provide consent to receive communications via SMS.
  1. Information We Collect

We may collect and store the following categories of personal information:

  • Full name;
  • Email address;
  • Phone number;
  • Company or business name (if applicable);
  • State or region of operation;
  • Information submitted through contact forms or inquiries;
  • Communication preferences and SMS consent status;
  • Website usage data (e.g., IP address, browser type, device data).

We do not knowingly collect data from individuals under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

  1. How We Use Your Information

We use personal information solely for the following lawful purposes:

  • To respond to inquiries and provide our dispatch-related services;
  • To send service-related notifications and alerts (including SMS);
  • To improve our services and user experience;
  • To comply with legal, regulatory, and telecommunications obligations.
  1. SMS Communications & Consent

In accordance with TCPA and CTIA guidelines:

  • We only send SMS messages to individuals who have provided clear, affirmative, express consent via online form, email, verbal agreement, or text message opt-in;
  • Consent is not a condition o*f any transaction;
  • Message content may include service updates, scheduling details, and relevant dispatch information;
  • We do not send promotional or marketing SMS messages without explicit prior consent;
  • Message frequency may vary;
  • Message and data rates may apply, as determined by your mobile carrier.

You may opt-out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us using the details below.

  1. Opt-Out and Rights

You may request the following at any time:

  • Access to your personal information;
  • Correction of inaccuracies;
  • Deletion of your data (subject to legal retention);
  • To withdraw consent for SMS or email communications.

To exercise your rights, email us at info@truxilogistics.com or write to the address listed in Section 10.

We honor all opt-out requests across all communication channels (SMS, email, etc.) and promptly update our records.

  1. Data Sharing

We do not share, sell, rent, or license personal information or SMS consent with:

  • Third parties;
  • Affiliates;
  • Marketing agencies;
  • SMS list providers or aggregators.

We may share information only with trusted service providers (such as RingCentral) to facilitate secure communication delivery, and only under strict confidentiality obligations.

  1. Data Retention

We retain personal information for as long as it is necessary to fulfill the purposes outlined in this policy or as required by law, including:

  • Proof of SMS consent for audit purposes;
  • Communication history for service quality assurance;
  • Website logs for cybersecurity monitoring.

Once retention is no longer legally or operationally required, data is securely deleted.

  1. Data Security

We implement technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, or destruction, including:

  • Encrypted communication channels;
  • Access controls and monitoring;
  • Regular security reviews and vendor assessments.
  1. Third-Party Services

Our SMS and communication services are powered by RingCentral, a U.S.-based telecommunications provider. Their privacy practices are governed by RingCentral’s Privacy Policy.

We are not responsible for the privacy practices of third-party websites or services linked from our platform.

  1. Contact Information

For questions about this Privacy Policy or to submit a privacy request, contact us:

Truxi Logistics LLC

Email: info@truxilogistics.com
Phone: (561) 709-4886
Website: www.truxilogistics.com

  1. Policy Updates

We may update this Privacy Policy to reflect legal or operational changes. When updates occur, the revised policy will be posted on our website with a new “Last Updated” date. We encourage users to review the policy periodically.

Last Updated: 08/05/2025